--- sidebar_label: Contacting Support sidebar_position: 9 description: How to send a support request or report a problem in DocJacket, and where to see the reply to a ticket or request you submitted. --- # Contacting Support You can reach the DocJacket team from inside the app, and every reply comes back to the same place. ## Sending a support request - **From Ask AI.** In the Ask AI panel, click **Send to support**. DocJacket drafts the request with the page you're on and an excerpt of the conversation. Review it, remove anything private, and click **Send request**. - **From the Contact Support page.** On the **Your Support Requests** tab, type your question and click **Send request**. - **Reporting a problem.** Open the **Help & Support** menu (the help icon in the top bar) and choose **Report a problem**. After you submit, DocJacket takes you to the **Support Tickets** tab so you can follow it. ## Where do I see the reply to my ticket or support request? Replies land on the **Contact Support** page in DocJacket (`/help/contact`), not only in your email. - **Replies to a message or support request** appear on the **Your Support Requests** tab as a conversation. You can reply right there. - **Problems you reported with Report a problem** are listed on the **Support Tickets** tab, along with problems anyone else at your organization reported. Click a ticket to see its status, our responses, and the resolution once it's fixed. You'll know a reply has arrived because: - **A "Support replied" notice pops up** while you're using DocJacket, with no refresh needed. If your browser allows notifications and DocJacket is in a background tab, you also get a browser notification. - **The sidebar shows a "Support replied (N)" link** while you have unread replies. Click it to open your support requests. - **You also get an email** if you haven't read the reply in DocJacket within about 5 minutes. If you read it in the app first, no email is sent. After you send a request, allow up to 24 hours for a reply.