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Branding and Domains

Front Door uses your DocJacket brand settings so the public page, intake forms, and related public surfaces feel consistent.

Theme​

Go to Front Door > Theme to edit the page theme.

The theme editor controls brand settings such as colors, fonts, hero style, and layout. Changes stay in sync with Settings > Brand and Profile, so updating Front Door branding also updates other branded surfaces that use the same brand profile.

The page includes a live preview so you can see how changes affect the public Front Door.

Custom domain​

Go to Front Door > Domain to connect your own domain, such as www.yourbrand.com.

Custom domains are available on paid plans. If your organization is on the free tier, DocJacket shows an upgrade prompt before the domain setup form.

DNS setup​

After you enter a domain, DocJacket shows the DNS records to add.

For a subdomain such as www.yourbrand.com, add the CNAME record shown on the page.

For an apex domain such as yourbrand.com, add the A records shown on the page. Some DNS providers also support CNAME flattening with ALIAS or ANAME records.

Most DNS providers propagate within a few minutes, but some can take longer.

Domain status​

Domain statuses include:

  • Waiting for DNS — The domain is saved, but DNS has not resolved yet
  • Verifying — DocJacket is checking the domain
  • Live — The domain is active with SSL
  • Failed — Verification failed; review the failure message and DNS records

Use Check status after adding DNS records. DocJacket also keeps checking while the domain is waiting or verifying.

You can remove a custom domain if traffic should stop resolving to your Front Door.