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Changing your sign-in email

You can change the email address you use to log in to DocJacket yourself, from Settings > Profile. You do not need to contact support, and you do not need to delete your account and sign up again.

This works no matter how you created the account — Google single sign-on, Microsoft, or a magic link ("send me a link, no password needed").

note

If you previously saw the message "Email cannot be changed (managed by Google)" on your profile page, that is out of date. Your sign-in email is no longer locked, and it is no longer managed by your sign-in provider. The Change button described below replaced it.

Change your login email​

  1. Go to Settings > Profile.
  2. Find the Sign-in Email field — it shows the address you currently sign in with.
  3. Click Change next to it.
  4. Enter the new address under New sign-in email.
  5. Click Send confirmation.

DocJacket sends a confirmation email to the new address, with the subject "Confirm your new DocJacket sign-in email".

Nothing changes until you click the link in that email. Until you do, you keep signing in with your old address, and you can safely abandon the change by ignoring the message.

Confirming the change​

Open the confirmation email in the new mailbox and click the link.

  • The link is sent only to the new address. This is deliberate: it means that even if someone else were signed in to your account, they could not move it to an inbox you don't control.
  • The link expires in 60 minutes and can be used once.
  • You can click it in any browser — it's fine if your work mail is on your phone and you started the change on a laptop. You don't need to be signed in.

After you confirm, DocJacket sends you to the login page. Sign in again using the new address. Your old address will no longer work for signing in.

Common situations​

"I used my personal email by accident and want to swap to my work email"​

This is the most common reason people change their sign-in email, and the steps above are all you need. Your organization, transactions, contacts, documents, templates, and team membership all stay exactly where they are — only the address you log in with changes.

"It says that email is already in use"​

The address you want is attached to a different DocJacket account. Very often that's a second account you created by accident — for example, signing up once with Google and once with a magic link using the same address.

You'll see this either when you request the change or when you click the confirmation link, with the message: "That email was claimed by another account before you confirmed, so your sign-in email is unchanged."

If the other account is one of yours and it's empty, contact support and we'll release the address so you can claim it. Don't delete your working account to get around this.

If you see "That confirmation link has expired or was already used. Your sign-in email is unchanged", the 60-minute window ran out or the link was clicked twice. Your account is untouched — just start the change again from Settings > Profile.

"I signed in with Google, so isn't my email locked?"​

No. Changing your DocJacket sign-in email is independent of Google and Microsoft. You do not need to change anything in your Google account first, and removing DocJacket from your Google account does not change or unlock your DocJacket login. Use the Change button on the profile page.

"Should I just delete my account and make a new one?"​

No — and please don't. Creating a fresh account loses your transactions, documents, contacts, templates, and history, and it doesn't move your subscription. Changing the sign-in email keeps all of it.

What does not change​

Changing your sign-in email changes only how you log in. In particular:

  • Your connected mailbox stays as it is. Deal email — client updates, task emails, reminders, portal invitations — keeps sending from the mailbox you connected under Settings > Email. If you want that to change too, reconnect it there separately.
  • Your organization, team members, and role are unaffected.
  • Your billing and subscription are unaffected.
  • Email already sent from DocJacket is unaffected.